Originally posted in an internal team Wiki where we worked. Above all, the goal of our team is to provide the best possible service to the users. This team is one of the most highly regarded and most respected support teams in the community, with a reputation of being helpful, efficient and knowledgable. This is [...]

On improving how software is developed: 1. Talk to the users / Fully consult the users; 2. Let user interface people and psychologists in there; 3. Let not have the engineers only have a say; 4. Get people who like what they’re doing. Have a core team of smart, motivated developers; 5. Take away budget [...]

I must have learned something from the first chapter of The Pragmatic Programmer by Dave Thomas (who’s probably better known these days for his contributions to the Ruby community through his publishing company and must-have book Programming Ruby) when I read it long ago. In that chapter, Dave’s 8th tip is to, “Invest Regulary in [...]

“When working together across both the design and programming disciplines, the best results and happiest clients are directly related to how well the (sometimes deceptive) design/programming companies work together. The best way to move forward and stay ahead of the game is to find a reliable partner, be it programmer or designer, that is willing [...]

When we got invited to give a One Talk about “Entrepreneurship as a Couple” we were a bit reluctant. It wasn’t an easy topic to cover and we would probably be sharing bits and pieces not just about our professional relationship but also about our personal relationship as a couple. Nevertheless a higher value compelled us to [...]

While working with Ethymos we came up with this new WordPress plugin that allows you to select and preview themes right from your frontend admin bar. Here are the screenshots: It’s a really simple plugin but we think it improves the user experience quite a bit. By clicking on the theme it will automatically preview [...]

We subscribe entirely to the following: “every business must rethink their on-line presence, they must rethink their web presence, making it more dynamic, more social, dealing with mobile applications to capture the attention as well as the spending in a crowded consumer market” – Shantanu Narayen

@aaires gave an inspiring talk yesterday at the welcome session for this year new students of the University of Évora. She told a bit of our history and some of the hard lessons learned along the way. In the end several people came and thanked her for the presentation and with good reason because it [...]

Here is a great company manifesto, and one which we subscribe entirely.

We had the opportunity to work together with the designer Pedro Garcia Marques on the new website for Bonifácio Wines, a Portuguese wine producer with over 50 years of business and some lovely wines The website itself was quite a challenge since we wanted to combine the fact that this is a family business with [...]